This page contains the files discussed in the article Graphical Spreadsheet Queueing Simulation, by Armann Ingolfsson and Tom Grossman, published in volume 2, number 2 of INFORMS Transactions on Education.
These spreadsheet queueing templates (or "queueing engines") are spreadsheet models of queues with 1 to 12 servers, including queues with balking, reneging, or both. They are programmed in Excel 2000. They can can be freely downloaded. They are easily customized by programming the desired interarrival time and service time distribution. When opening the spreadsheets, enable macros.
Please email us to tell us how you use these models and give us suggestions for future work.
Basic |
Balking(Customers who leave immediately upon arrival when the queue is too long) |
Reneging(Customers who enter the queue but become impatient and leave before receiving service) |
Balking and Reneging(Customers who leave immediately upon arrival when the queue is too long, and who enter the queue but become impatient and leave before receiving service.) |
No warranty, expressed or implied, is provided. There is no guarantee that this software does not contain bugs or other errors. Use this software at your own risk.
Last update: 19 June 2013
