"... knowledge management, social media and emerging technologies, open source software, text mining, digital libraries, human computer interaction ..."


My Research Interests

Knowledge Management and Social Media

The Role of Social Media in Management of Knowledge in Non-Profit Organizations (NPOs)

  • Received Insight Development Grants from Social Science and Humanities Research Council (SSHRC) [2011-2014]
  • The study aims to examine the role of social media in managing knowledge in small and medium-sized NPOs using a qualitative and quantitative research design. The objectives of the research include understanding the current use of KM and knowledge needs of individuals working in NPOs; exploring the potential role of social media (i.e., Web 2.0 tools and technologies like blogs, social networking, twitter, etc.) for NPOs in management of knowledge; and evaluating the impact of constraints such as budget, volunteerism and technological competencies of volunteers on the adoption and deployment of social media for KM.

Digital Library Project

Digital Library

  • Received Two Grants: a) Summer Temporary Employment Program (STEP); b) CCI50 Grant, Canadian Circumpolar Institute, University of Alberta [2012]
    • To identify the information needs and information seeking behaviour of community members;
    • To develop a digital repository of information resources (e.g., cultural heritage);
    • To develop specification for multilingual user interface that supports the dominant languages and conduct a user-centered evaluation of the digital repository.

Text Mining and Emails

Mining Emails to Automatically Route Incoming Emails and Manage Knowledge for Help Desk Systems [Thesis Work]

  • The aim of the project was to understand email as data and to explore the impact of different features (header, signature, reply, etc.) on clustering and classification of email using machine learning techniques.

Other Research Work [UIUC, 2002 - 2007]

NSF Funded Research Project: "Over the Shoulder Learning"

  • Worked as Research Assistant at the University of Illinois at Urbana-Champaign
  • Principal Investigator: Professor Michael B. Twidale
    • "Over the Shoulder Learning" project investigated the use of information system in workplace. Its aim was to find empirical evidence for developing and designing better information systems for effective and efficient sharing of knowledge and supporting collaborative work in an organization.
    • The study was conducted at two corporations: State Farm Insurance, Bloomington, IL and Caterpillar Inc., Champaign, IL

Knowledge Management and e-Learning systems (KSLG) at the National Center for Supercomputing Applications (NCSA), UIUC

  • Worked as Research Assistant at the University of Illinois at Urbana-Champaign
  • Principal Investigator: Dr. Tim Wentling
    • The research with KSLG group at NCSA aimed at developing better visualization techniques for information systems and identifying parameters for evaluation of document (information) quality for knowledge management and e-learning systems.

Academic-Industry Collaboration Research Project: "SharePoint Team Server"; Organizations: Microsoft Corporation, Redmond, WA

  • Class Project at the University of Illinois at Urbana-Champaign
    • The aim of this group project was to evaluate the beta version of SharePoint Team Server, a groupware product of Microsoft Corporation and to recommend new features for the groupware.
    • A screenshot based prototype for new functionality for the product was developed and submitted along with a report to Microsoft team.
    • Presented the findings and recommendations to the Usability team and Product Management team at Microsoft Headquarters.
    • Conducted (with four-member team) half-day workshop for the Usability team at Microsoft Headquarters.