Following Stuart and Moran's initial strategic planning steps, we scanned the Bibliothèque Saint-Jean's community according to two objectives: the analysis of the library's external and internal community. Having identified user needs according to the mission, goals, and objectives of the library, we evaluated a number of community factors. Social, economic, technological, cultural, and demographic factors describe the external community, whereas staff and current resources define the internal environment. The mission, goals, objectives, and economic interests of the BSJ are intrinsically tied to those of its parent institution, the University of Alberta Library, which is learner-centred and focuses on quality innovative extramural products and services, which in turn favour information literacy and partnerships. The BSJ, however, specifies this mission, in order to provide French resources to support the information needs of three levels of users: the faculty and students of the FSJ, school educators, and the Edmonton francophone public. The socio-cultural factor is based on French information partnerships with the FSJ faculty and community organizational resources. The BSJ needs to develop its information collection in collaboration with the knowledge base that researchers bring to their subject specialty, as well as maintain involvement with the francophone ethnic community by sharing resources and collaborating on common projects. Technology development at the BSJ seeks to achieve a truer statistical picture of the internal collection, through an evaluation of the average collection age in each discipline, but also to enhance its special collections through digitization and online accessibility. As for demographics, the library's primary and secondary users are part of the young adult to adult range; however, one must also consider that the city of Edmonton's retirement age population will be increasing. This will affect not only the tertiary users of the library, but also the BSJ's community interests and culture. The demographic trends also show that not all Edmonton's francophones are linguistically capable of using the BSJ's collection, such that the importance of tertiary users diminishes and the possibility of assisting French illiterate francophones may take on significance. Finally, the BSJ needs to optimize its current physical resources and to train or hire staff in the most effective methods of using the collection in light of future collection developments.