If the diagnostics program has trouble loading and the system has an operator panel display, a code will be displayed in the operator panel display. Some values are steady, some values alternate between two or more values, and one code flashes on and off.
Choose from the following list for information about interpreting and acting on your code:
The c07 code appears when you load the diagnostics program from diskettes and the diagnostics program needs you to load the next diskette.
When the c31 code appears, your diagnostics program cannot detect a console display.
Follow the instructions on your screen to select a console display. If you do not have a console display, set the mode switch first to Normal and then back to Service to indicate to the diagnostics there is no console display.
Note: Trouble with either your display or your keyboard can prevent you from selecting a console display.
If your screen appearance is bad (distorted or unreadable), go to "Identifying Your Console Display". Follow the instructions for correcting the screen problem.
If you cannot make a screen selection because your keyboard seems not to respond, you might have a problem with your keyboard. Go to "Identifying Your Keyboard" to find the SRN you need to report your problem.
When you see a 200 code in the operator panel display, check that the mode switch is set to the Service position.
If the mode switch is not in the Service position, set it to Service. Then see "Loading the Online Diagnostics in Service Mode" or "Loading the Standalone Diagnostics in Service Mode" for information about restarting your diagnostic tests.
If the mode switch is in the Service position, record and report SRN 111-102 to your service representative.
Note: Record and report SRN 111-101 to your service representative if you are loading Standalone Diagnostics on any machine other than a 7011 or 7008. If your machine is a 7011 or 7008, press the 1 key to continue the diagnostics.
Continue with this section if you are loading Online Diagnostics.
When you get a 260 code in the operator panel display, check whether the console display is directly attached to the system unit by means of a graphics adapter. If so, go to "Responding to the 260, 261, and 262 Values".
If the console display is not directly attached to the system, press the 1 key on your keyboard. Observe your system; then, go to "Responding to the 260, 261, and 262 Values".
Note: Record and report SRN 111-101 to your service representative if you are loading Standalone Diagnostics on any machine other than a 7011 or 7008. If your machine is a 7011 or 7008, press the 1 key to continue the diagnostic.
Continue with this section if you are loading Online Diagnostics.
Press the 1 key on your keyboard. Observe your system; then, go to "Responding to the 260, 261, and 262 Values".
Note: Record and report SRN 111-101 to your service representative if you are loading Standalone Diagnostics on any machine other than a 7011 or 7008. If your machine is a 7011 or 7008, press the 1 key to continue the diagnostic.
Continue with this section if you are loading Online Diagnostics.
Your diagnostic program did not detect a keyboard. If a keyboard is attached to the keyboard connector (K) on the system unit, record and report SRN 101-262 to your service representative.
Otherwise, press the 1 key on your keyboard; then, go to "Responding to the 260, 261, and 262 Values".
Record and report SRN 101-xxx to your service representative, where xxx is the code displayed in the operator panel display.
Note: Record and report SRN 111-101 to your service representative if you are loading diagnostics from either removable media.
Continue with this section if you are loading Online Diagnostics.
Your system stopped with two or more values between 221 and 296 alternating in the operator panel display. This code indicates the diagnostics could not be found.
If you already tried to load the standalone diagnostics, record and report SRN 111-101.
See the "Reading Flashing 888 Numbers" in your system unit operator guide. Follow the steps to display the full crash or diagnostic message. Record the message numbers on the Problem Summary Form, and report the SRNs to your service representative.
When you get either a 260, a 261, or a 262 code, you can normally press the 1 key on your keyboard and observe your system. Watch for one of the following results, and perform the indicated procedures.
Note: See the descriptions of these three values, and perform any required steps before continuing with this section.
If you want to stop, record and report SRN 111-103 to your service representative.
If you want to continue, go to "Loading the Standalone Diagnostics in Service Mode" .