TQM:
Definitions
Yonatan
Reshef
School of Business
University of Alberta
| UNDERSTANDING
AND IDENTIFYING SOURCES OF VARIATIONS IN PRODUCT QUALITY, AND DESIGNING
PROCESSES TO REDUCE IT |
| A
PHILOSOPHY AND A SET OF PRINCIPLES AN ORGANIZATION USES TO
CONTINUOUSLY
IMPROVE ITS CAPACITY TO MEET CURRENT AND FUTURE
CUSTOMER NEEDS |
| AN
ONGOING PROCESS MANAGERS USE TO ENABLE
EVERYONE IN THE ORGANIZATION TO
CONTINUOUSLY IMPROVE THEIR ABILITIES TO MEET AND EXCEED INTERNAL AND
EXTERNAL CUSTOMER EXPECTATIONS |
|
