Understanding TQM
1. Understanding the original management paradigm, Scientific Management, that TQM should replace

2. The essence of TQM

3. A critique of TQM

4. Underlying assumptions

5. A contingency approach to TQM

Implementing TQM
1. Hierarchical implementation of a "liberal" work system

2. Basic TQM components (e.g., teamwork, empowerment, quality improvement tools) - internal congruency

Overall
1. Pros and cons of QI

2. The environmental and organizational conditions that facilitate/hinder QI efforts - a contingency approach

3. Conditions that sustain/fail QI

4. Be able to respond cogently to a superior's request to develop and implement a QI program

5. Identifying, analyzing, redressing a quality issue

6. When facing QI issues - Be analytical! Be critical!

7. Adopt a balanced approach to TQM