Deming's 14 Points

Yonatan Reshef
Faculty of Business
University of Alberta
Edmonton, Alberta


  1. Create constancy of purpose

  2. Adopt the new philosophy

  3. Cease dependence on inspection to achieve quality

  4. Cease doing business on the basis of price tag alone
  5. Improve constantly and forever the system of production and service

  6. Institute training on the job

  7. Institute leadership

  8. Drive out fear so that everyone may work effectively

  9. Break down barriers between departments.

  10. Eliminate slogans, exhortations and targets

  11. Eliminate numerical quotas

  12. Remove barriers to pride in workmanship

  13. Institute a program of self-improvement

  14. Take action to accomplish the transformation