1. Identify SM elements in the three work systems (note, they all belong in the service industry)
2. Should management monitor its employees?
3. Can monitoring be done in a non-adversarial manner? If yes, how?
4. What is the message monitoring (in the movie) sends to the monitored workers?
5. Are there any social/economic costs to monitoring?
6. What do you think about the use of fear as a means to pushing workers to perform to the best of their capabilites?
7. What should management do with smart workers?
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