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University of Alberta

 

Monitoring

Yonatan Reshef
School of Business
University of Alberta





1. Identify SM elements in the three work systems (note, they all belong in the service industry)

2. Should management monitor its employees?

3. Can monitoring be done in a non-adversarial manner?  If yes, how?

4. What is the message monitoring (in the movie) sends to the monitored workers?

5. Are there any social/economic costs to monitoring?

6. What do you think about the use of fear as a means to pushing workers to perform to the best of their capabilites?

7. What should management do with smart workers?



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