PSYCH 494
Human Factors and Ergonomics
Introduction to Human Factors & Ergonomics
Liston, V. (2017). Behind the design: OXO's iconic Good Grips handles. OXO. https://www.oxo.com/blog/behind-the-scenes/behind-design-oxos-iconic-good-grips-handles/
Wilson, M. (2018, September 24). The untold story of the vegetable peeler that changed the world. Fast Company. https://www.fastcompany.com/90239156/the-untold-story-of-the-vegetable-peeler-that-changed-the-world
Tenner, E. (1996). Why things bite back: Technology and the revenge of unintended consequences. Alfred A. Knopf, Inc.
Brignull, H. (2010). What is deceptive design? Deceptive Design. https://www.deceptive.design/
Shariat, J., & Saucier, C. S. (2017). Tragic design: The impact of bad product design and how to fix it. O’Reilly Media.
Nodder, C. (2013). Evil by design: Interaction design to lead us into temptation. Wiley.
Savičić, G., & Savić, S. (Eds.) (2013). Unpleasant design. G.L.O.R.I.A.
Chapanis, A. (1985). Some reflections on progress. Proceedings of the Human Factors Society Annual Meeting, 29(1), 1-8. https://doi.org/10.1177/154193128502900102
International Ergonomics Association. (2019). Definition and domains of ergonomics. International Ergonomics Association. https://www.iea.cc/whats/
Norman, D. A. (1981, November). The truth about Unix: The user interface is horrid. Datamation, 27(12), 139-150.
Norman, D. A. (2008, November 17). Design as communication. jnd.org. https://jnd.org/design_as_communication/
Norman, D. A. (1986). Cognitive engineering. In D. A. Norman & S. W. Draper (Eds.), User centered system design: New perspectives on human-computer interaction (pp. 31-61). Lawrence Erlbaum Associates. https://doi.org/10.1201/b15703
Jastrzębowski, W. (1857). An outline of ergonomics, or the science of work based upon the truths drawn from the science of nature: Part I. Nature and Industry, 29, 227-231.
Taylor, F. W. (1911). Principles of scientific management. Harper Bros.
Gilbreth, F. (1909). Bricklaying system. Myron C. Clark Publishing Co.
Mayo, E. (1933). The human problems of an industrial civilization. MacMillan.
Chapanis, A. (1953, April). Psychology and the instrument panel. Scientific American, 188(4), 74-82. https://doi.org/10.1038/scientificamerican0453-74
Chapanis, A. (1999). The Chapanis chronicles: 50 years of human factors research, education, and design. Aegean Publishing.
Human Factors and Ergonomics Society. (2001). Human Factors and Ergonomics Society Directory and Yearbook, 2001-2002. Human Factors and Ergonomics Society.
Van Cott, H., & Huey, B. (Eds.) (1991). Human factors specialists education and utilization: Results of a survey. National Academy Press.
Sanders, M., Bied Sperling, B., & Curran, P. (1986). HFS membership job survey. Human Factors Society Bulletin, 29(3), 1-3.
Pheasant, S. T. (1986). Bodyspace: Anthropometry, ergonomics and design. Taylor & Francis.
Hopkins, G. (2007). Benefits of human factors. Mixed Reality Laboratory, University of Nottingham. http://www.mrl.nott.ac.uk/~gtr/IHF/Lecture1-2up.pdf
Bertalanffy, L. von (1968). General system theory: Foundations, development, applications. George Braziller.
Wiener, N. (1948). Cybernetics: Or control and communication in the animal and the machine. John Wiley & Sons.
Ashby, W. R. (1956). An introduction to cybernetics. Chapman & Hall.
Hendrick, H. W., & Kleiner, B. M. (2002). Macroergonomics: Theory, methods, and applications. Lawrence Erlbaum Associates.
U.S.-Canada Power System Outage Task Force. (2004). Final report on the August 14, 2003 blackout in the United States and Canada: Causes and recommendations. North American Electric Reliability Council. https://www.energy.gov/sites/prod/files/oeprod/DocumentsandMedia/BlackoutFinal-Web.pdf
Grodzins, M. M. (1958). The metropolitan area as a racial problem. University of Pittsburgh Press.
Gladwell, M. (2000). The tipping point: How little things can make a big difference. Little Brown & Company.
Zimbardo, P. G. (1969, April 27). Why Americans are growing more violent. Sacramento Bee, F1, F4.
Wilson, J. Q., & Kelling, G. L. (1982, March). Broken windows: The police and neighborhood safety. The Atlantic, 249, 29-38. https://www.theatlantic.com/magazine/archive/1982/03/broken-windows/304465/
Keizer, K., Lindenberg, S., & Steg, L. (2008). The spreading of disorder. Science, 322(5908), 1681-1685. https://doi.org/10.1126/science.1161405
Crowe, T. (2000). Crime prevention through environmental design (2nd ed.). Butterworth-Heinemann.
Perception & Natural Design
Transportation Association of Canada. (2003). Supplemental guide for guide and information signage in Canada (PTM-INFOSIGNS). https://www.tac-atc.ca/en/publications/ptm-infosigns
U.S. Department of Transportation, Federal Highway Administration. (2009). Manual of uniform traffic control devices. https://mutcd.fhwa.dot.gov/pdfs/2009r1r2/mutcd2009r1r2edition.pdf
Weber, E. H. (1834). De pulen, resroptione, auditu et tactu: Annotationes anatomicae et physiologicae. Koehler.
Krantz. J. H. (2001). Human performance -- Weber’s Law. PSY330 Human Factors, Hanover College. https://psychlab1.hanover.edu/Classes/HumanFactors/Animations/Day1/Day1.html
Stevens, S. S. (1961). The psychophysics of sensory function. In W. A. Rosenblith (Ed.), Sensory communication (pp. 1-33). MIT Press.
Fitts, P. M. (1954). The information capacity of the human motor system in controlling the amplitude of movement. Journal of Experimental Psychology, 47(6), 381-391. https://doi.org/10.1037/h0055392
Langolf, G., & Hancock, W. M. (1975). Human performance times in microscope work. AIIE Transactions, 7(2), 110-117. https://doi.org/10.1080/05695557508974993
MacKenzie, I. S., Sellen, A., & Buxton, W. A. S. (1991). A comparison of input devices in element pointing and dragging tasks. CHI '91: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 161-166). https://doi.org/10.1145/108844.108868
Drury, C. G. (1975). Application of Fitts’ Law to foot-pedal design. Human Factors, 17(4), 368-373. https://doi.org/10.1177/001872087501700408
Apple Computer, Inc. (2012). Macintosh human interface guidelines. Addison-Wesley.
Microsoft Corp. (2018). Mouse and pointers. User experience interaction guidelines. https://docs.microsoft.com/en-us/windows/win32/uxguide/inter-mouse
Garvey, P. M., Pietrucha, M. T., & Meeker, D. T. (1998, July). Clearer road signs ahead. Ergonomics in Design, 6(3), 7-11. https://doi.org/10.1177/106480469800600303
Lee, J., Wickens, C. D., Liu, Y., & Ng Boyle, L. (2017). Cognition. In J. Lee, C. D. Wickens, Y. Liu, & L. Ng Boyle, Designing for people: An introduction to human factors engineering (3rd ed., pp. 161-200). CreateSpace.
Gibson, J. J. (1977). The theory of affordances. In R. Shaw & J. Bransford (Eds.), Perceiving, acting and knowing (pp. 67-82). Lawrence Erlbaum Associates.
Lewin, K. (1931). Der übergang von der aristotelischen zur galileischen Denkweise in Biologie und Psychologie. Erkenntnis, 1(1), 421-466. https://doi.org/10.1007/bf00208633
Koffka, K. (1935). Principles of Gestalt psychology. Harcourt, Brace & World.
Gibson, J. J. (1979). The theory of affordances. In J. J. Gibson, The ecological approach to visual perception (pp. 127-143). Houghton Mifflin.
Gibson, E. J., & Walk. R. D. (1960, April). The “visual cliff.” Scientific American, 202(4), 64-71. https://doi.org/10.1038/scientificamerican0460-64
Warren, W. H., Jr. (1984). Perceiving affordances: Visual guidance of stair climbing. Journal of Experimental Psychology: Human Perception and Performance, 10(5), 683-703. https://doi.org/10.1037//0096-1523.10.5.683
Norman, D. A. (1999, May). Affordance, conventions, and design. Interactions, 6(3), 38-43. https://doi.org/10.1145/301153.301168
Norman, D.A. (1988). The psychology of everyday things. Basic Books.
Norman, D. A. (2002). The design of everyday things. Basic Books.
Norman, D. A. (1986). Cognitive engineering. In D. A. Norman & S. W. Draper (Eds.), User centered system design: New perspectives on human-computer interaction (pp. 31-61). Lawrence Erlbaum Associates. https://doi.org/10.1201/b15703
Norman, D. A. (2004). Emotional design: Why we love (or hate) everyday things. Basic Books.
Norman, D. A. (2013). The design of everyday things (Revised and Expanded Edition). Basic Books.
Norman, D. A. (2010). Living with complexity. The MIT Press.
Alberta Hotel & Lodging Association. (2016). Your official guide to lodging in Alberta. https://taprdsccdn.azureedge.net/cms/-/media/Consumer/Files/travel-alberta-guides/en/accommodation-guide
Poundstone, W. (2016). Head in the cloud: Why knowing things still matters when facts are so easy to look up. Little, Brown and Company.
Gillan, D. J. (1994). Cognitive psychophysics and mental models. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 38(4), 256-260. https://doi.org/10.1177/154193129403800415
Sinclair, R. C., Mark., M. M., Moore, S. E., Lavis, C. A., & Soldat, A. S. (2000). An electoral butterfly effect. Nature, 408(6813), 665-666. https://doi.org/10.1038/35047160
Action & Cognition
Heider, F. (1958). The psychology of interpersonal relations. John Wiley & Sons.
Seligman, M. E. P. (1991). Helplessness: On depression, development, and death (2nd ed.). W. H. Freeman.
Norman, D. A. (1983). Some observations on mental models. In D. Gentner & A. L. Stevens (Eds.), Mental models (pp. 7-14). Lawrence Erlbaum Associates. https://doi.org/10.4324/9781315802725
Norman, D.A. (1988). The psychology of everyday things. Basic Books.
Norman, D. A. (2013). The design of everyday things (Revised and Expanded Edition). Basic Books.
Norman, D. A. (2004). Emotional design: Why we love (or hate) everyday things. Basic Books.
Jordan, P. W. (2000). Designing pleasurable products: An introduction to the new human factors. CRC Press.
Nagamachi, M. (1989). Kansei engineering. Kaibundo Publishing.
Nagamachi, M. (2002). Kansei engineering as a powerful consumer-oriented technology for product development. Applied Ergonomics, 33(3), 289-294. https://doi.org/10.1016/s0003-6870(02)00019-4
Nagamachi, M. (2010). Kansei/affective engineering. CRC Press.
Hart, S. G., & Staveland, L. E. (1988). Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research. In P. A. Hancock & N. Meshkati (Eds.), Advances in Psychology, 52. Human mental workload (pp. 139-183). https://doi.org/10.1016/S0166-4115(08)62386-9
Resnick, M. (2014). Human factors. In A. B. Badiru (Ed.), Handbook of industrial and systems engineering (2nd ed., pp. 431-453). CRC Press.
Young, M. S., Brookhuis, K. A., Wickens, C. D., & Hancock, P. A. (2015). State of science: Mental workload in ergonomics. Ergonomics, 58(1), 1-17. https://doi.org/10.1080/00140139.2014.956151
Hall, E. P., Gott, S. P., & Pokorny, R. A. (1995). A procedural guide to cognitive task analysis: The PARI methodology (AL/HR-TR-1995-1008). U.S. Air Force Human Resources Directorate. https://apps.dtic.mil/dtic/tr/fulltext/u2/a303654.pdf
Endsley, M. R. (1988). Design and evaluation for situation awareness enhancement. Proceedings of the Human Factors Society Annual Meeting, 32(2), 97-101. https://doi.org/10.1177/154193128803200221
Endsley, M. R. (2000). Situation models: An avenue to the modeling of mental models. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 44(1), 61-64. https://doi.org/10.1177/154193120004400117
Endsley, M. R., & Jones, D.G. (2011). Designing for situation awareness: An approach to user-centered design (2nd ed.). CRC Press.
Den Ouden, E. (2006). Developments of a design analysis model for consumer complaints: Revealing a new class of quality failures. Ph.D. thesis, Technische Universiteit Eindhoven. http://alexandria.tue.nl/extra2/200513824.pdf
National Highway Traffic Safety Administration. (2023). Distracted driving in 2021 (Report No. DOT HS 813 443). National Highway Traffic Safety Administration. https://crashstats.nhtsa.dot.gov/Api/Public/ViewPublication/813443
Cohen, J. T., & Graham, J. D. (2003). A revised economic analysis of restrictions on the use of cell phones while driving. Risk Analysis, 23(1), 5-17. https://doi.org/10.1111/1539-6924.00286
Klauer, S. G., Guo, F., Sudweeks, J. D., & Dingus, T. A. (2010). An analysis of driver inattention using a case-crossover approach on 100-car data: Final report (Report No.: DOT HS 811 334). https://www.nhtsa.gov/sites/nhtsa.dot.gov/files/811334.pdf
Conkle, A., & West, K. (2008, June/July). Psychology on the road. Observer, 21(6), 18-23. https://www.psychologicalscience.org/observer/psychology-on-the-road
Carsten, O., & Brookhuis, K. (2005). Issues arising from the HASTE experiments. Transportation Research Part F: Traffic Psychology and Behaviour, 8(2), 191-196. https://doi.org/10.1016/j.trf.2005.04.004
National Highway Traffic Safety Administration. (2019). Distracted driving in fatal crashes, 2017. Traffic safety facts research note (DOT HS 812 700). https://crashstats.nhtsa.dot.gov/Api/Public/ViewPublication/812700
National Safety Council. (2020). Distracted Driving Research, Infographics. https://www.nsc.org/road-safety/safety-topics/distracted-driving/research
Ranney, T. A., Mazzae, E., Garrott, R., & Goodman, M. (2000). NHTSA Driver Distraction Research: Past, Present, and Future. Internet Forum on Driver Distraction, United States Department of Transportation, National Highway Traffic Safety Admininstration, Washington, DC. https://www-nrd.nhtsa.dot.gov/departments/Human%20Factors/driver-distraction/PDF/233.PDF
Simons, D. J., & Chabris, C. F. (1999). Gorillas in our midst: Sustained inattentional blindness for dynamic events. Perception, 28(9), 1059-1074. https://doi.org/10.1068/p2952
Most, S. B., & Astur, R. S. (2007). Feature-based attentional set as a cause of traffic accidents. Visual Cognition, 15(2), 125-132. https://doi.org/10.1080/13506280600959316
Strayer, D. L., & Drews, F. A. (2007). Cell-phone-induced driver distraction. Current Directions in Psychological Science, 16(3), 128-131. https://doi.org/10.1111/j.1467-8721.2007.00489.x
Green, M., Allen, M., Abrams, B., & Weintraub, L. (2008). Forensic vision: With application to highway safety. Lawyers & Judges Publishing.
Federal Aviation Administration. (2016). Enhanced FAA oversight could reduce hazards associated with increased use of flight deck automation (Report Number AV-2016-013). https://www.oig.dot.gov/sites/default/files/FAA%20Flight%20Decek%20Automation_Final%20Report%5E1-7-16.pdf
Haslbeck, A., & Hoermann, H.- J. (2016). Flying the needle: Flight deck automation erodes fine-motor flying skills among airline pilots. Human Factors, 58(4), 533-545. https://doi.org/10.1177/0018720816640394
Memmert, D. (2006). The effect of eye movements, age, and expertise on inattentional blindness. Consciousness and Cognition, 15(3), 620-627. https://doi.org/10.1016/j.concog.2006.01.001
National Highway Traffic Safety Administration. (2006a). The 100-car naturalistic driving study: Phase II -- Results of the 100-car field experiment (report number DOT HS 810-593). https://www.nhtsa.gov/DOT/NHTSA/NRD/Multimedia/PDFs/Crash%20Avoidance/Driver%20Distraction/100CarMain.pdf
National Highway Traffic Safety Administration. (2006b). The impact of driver inattention on near-crash/crash risk: An analysis using the 100-car naturalistic driving study data (report number DOT HS 810-594). https://www.nhtsa.gov/DOT/NHTSA/NRD/Multimedia/PDFs/Crash%20Avoidance/Driver%20Distraction/810594.pdf
Redelmeier, D. A., Tibshirani, R. J. (1997). Association between cellular-telephone calls and motor vehicle collisions. New England Journal of Medicine, 336(7), 453-458. https://doi.org/10.1056/nejm199702133360701
Strayer, D. L., Drews, F. A., Albert, R. W., & Johnston, W. A. (2001). Cell phone-induced perceptual impairments during simulated driving. Proceedings of the First International Driving Symposium on Human Factors in Driver Assessment, Training and Vehicle Design, 14-17. https://doi.org/10.17077/drivingassessment.1002
Drews, F. A., Pasupathi, M., & Strayer, D. L. (2008). Passenger and cell-phone conversations in simulated driving. Journal of Experimental Psychology: Applied, 14(4), 392-400. https://doi.org/10.1037/a0013119
Cooper, J. M., & Strayer, D. L. (2008). Effects of simulator practice and real-world experience on cell-phone-related driver distraction. Human Factors, 50(6), 893-902. https://doi.org/10.1518/001872008x374983
Olson, R. L., Hanowski, R. J., Hickman, J. S., & Bocanegra, J. (2009). Driver distraction in commercial motor vehicle operations. Driver distraction in commercial vehicle operations. In J. D. Lee (Ed.), Driver distraction and inattention: Advances in research and countermeasures, Volume 1 (pp. 141-156). https://doi.org/10.1201/9781315578156-10
Blanco, M., Hickman, J. S., Olson, R. L., Bocanegra, J. L., Hanowski, R. J., Nakata, A., Greening, M., Madison, P., Holbrook, G. T., & Bowman, D. (2016). Investigating critical incidents, driver restart period, sleep quantity, and crash countermeasures in commercial vehicle operations using naturalistic data collection (Report Number FMCSA-RRR-13-017). Federal Motor Carrier Safety Administration. https://rosap.ntl.bts.gov/view/dot/31518
Harbluk, J. L., & Noy, Y. I. (2002). The impact of cognitive distraction on driver visual behaviour and vehicle control (Report Number TP13889E). Transport Canada.
Parkes, A., & Hooijmeijer, V. (2000). The influence of the use of mobile phones on driver situation awareness. Paper submitted to the NHTSA Driver Distraction Internet Forum, July 5 - August 11, 2000.
McEvoy, S. P., Stevenson, M. R. & Woodward, M. (2007). The prevalence of, and factors associated with, serious crashes involving a distracting activity. Accident Analysis & Prevention, 39(3), 475-482. https://doi.org/10.1016/j.aap.2006.09.005
Highway Loss Data Institute/Insurance Institute for Highway Safety. (2009, December). Hand-held cellphone laws and collision claim frequencies. Highway Loss Data Institute Bulletin, 26(17), 1-5. http://www.iihs.org/iihs/news/desktopnews/laws-banning-cellphone-use-while-driving-fail-to-reduce-crashes-new-insurance-data-indicate
Sundeen, M. (2007). Cell Phones and Highway Safety: 2006 State Legislative Update. National Conference of State Legislatures. https://www.ncsl.org/documents/transportation/2006cellphone.pdf
Stutts, J., Knipling, R. R., Pfefer, R., Neuman, T. R., Slack, K. L., & Hardy, K. K. (2005). Guidance for implementation of the AASHTO strategic highway safety plan: A guide for reducing crashes involving drowsy and distracted drivers (NCHRP Report Number 500-14). Transportation Research Board. http://www.trb.org/Publications/Public/Blurbs/A_Guide_for_Reducing_Crashes_Involving_Drowsy_and_156333.aspx
McCartt, A. T., Hellinga, L. A., & Braitman, K. A. (2006). Cell phones and driving: Review of research. Traffic Injury Prevention, 7(2), 89-106. https://doi.org/10.1080/15389580600651103
Strayer, D. L., Cooper, J. M., McCarty, M. M., Getty, D. J., Wheatley, C. L., Motzkus, C. J., Mackenzie, K. L., Loveless, S. M., Esplin, J., Goethe, R. M., & Biondi, F. (2018). Visual and cognitive demands of using Apple’s CarPlay, Google’s Android Auto and five different OEM infotainment systems (Technical Report). AAA Foundation for Traffic Safety. https://aaafoundation.org/wp-content/uploads/2018/06/AAA-Phase-6-CarPlay-Android-Auto-FINAL.pdf
Ramnath, R., Kinnear, N. Chowdhury, S., & Hyatt, T. (2020). Interacting with Android Auto and Apple CarPlay when driving: The effect on driver performance: A simulator study (Project Report PPR948). IAM RoadSmart. https://iamwebsite.blob.core.windows.net/media/docs/default-source/default-document-library/iam-roadsmart-trl-simulator-study_infotainment.pdf
Driver Focus-Telematics Working Group. (2006). Statement of principles, criteria and verification procedures on driver interactions with advanced in-vehicle information and communication systems. Alliance of Automobile Manufacturers. https://autoalliance.org/wp-content/uploads/2018/08/Alliance-DF-T-Guidelines-Inc-2006-Updates.pdf
McGehee, D. V. (2011, October). The building blocks of driver distraction policy. Ergonomics in Design, 19(4), 25-27. https://doi.org/10.1177/1064804611419964
Pöhl, R. (2017). Cognitive illusions. In R. Pöhl (Ed.), Cognitive illusions: Intriguing phenomena in judgment, thinking and memory (2nd ed., pp. 3-19). Routledge.
Langer, E. J. (1975). The illusion of control. Journal of Personality and Social Psychology, 32(2), 311-328. https://doi.org/10.1037//0022-3514.32.2.311
Tversky, A., & Kahneman, D. (1973). Availability: A heuristic for judging frequency and probability. Cognitive Psychology, 5(2), 207-232. https://doi.org/10.1016/0010-0285(73)90033-9
Ward, W. C., & Jenkins, H. M. (1965). The display of information and the judgment of contingency. Canadian Journal of Psychology, 19(3), 231-241. https://doi.org/10.1037/h0082908
Wason, P. C. (1966). Reasoning. In B.M. Foss (Ed.), New horizons in psychology (pp.135-151). Penguin.
Johnson-Laird, P. N., Legrenzi, P., & Legrenzi, M. (1972). Reasoning and a sense of reality. British Journal of Psychology, 63(3), 395-400. https://doi.org/10.1111/j.2044-8295.1972.tb01287.x
Fischhoff, B., & Beyth, R. (1975). “I knew it would happen”: Remembered probabilities of once-future things. Organizational Behaviour and Human Performance, 13(1), 1-16. https://doi.org/10.1016/0030-5073(75)90002-1
Wansink, B., Kent, R. J., Hoch, S. J. (1998). An anchoring and adjustment model of purchase quantity decisions. Journal of Marketing Research, 35(1), 71-81. https://doi.org/10.2307/3151931
Levin, I. P., & Gaeth, G. J. (1988). How consumers are affected by the framing of attribute information before and after consuming the product. Journal of Consumer Research, 15(3), 374-378. https://doi.org/10.1086/209174
Dismukes, R. K., Berman, B. A., & Loukopoulos, L. D. (2007). The limits of expertise: Rethinking pilot error and the causes of airline accidents. Ashgate.
Khatwa, R., & Helmreich, R. L. (November, 1998/February 1999). Analysis of critical factors during approach and landing in accidents and normal flight. Flight Safety Digest, 17(11-12) & 18(1-2), 1-77.
Wickens, C. D., Helton, W. S., Hollands, J. G., & Banbury, S. (2021). Engineering psychology and human performance (5th ed.). Routledge.
Malmstrom, F. V. (1998, October). The rational consumer label. Ergonomics in design, 6 (4), 23-28. https://doi.org/10.1177/106480469800600408
Information vs. Knowledge
Baddeley, A. D. (1986). Working memory. Oxford University Press.
Baddeley, A. D. (2012). Working memory: Theories, models, and controversies. Annual Review of Psychology, 63(1), 1-29. https://doi.org/10.1146/annurev-psych-120710-100422
Baddeley, A. D. (1994). The magical number seven: Still magic after all these years? Psychological Review, 101(2), 353-356. https://doi.org/10.1037/0033-295x.101.2.353
Cowan, N. (2001). The magical number 4 in short-term memory: A reconsideration of mental storage capacity. Behavioral and Brain Sciences, 24(1), 87-185. https://doi.org/10.1017/s0140525x01003922
Degani, A., & Wiener, E. L. (1993). Cockpit checklists: Concepts, design, and use. Human Factors, 35(2), 345-359. https://doi.org/10.1177/001872089303500209
Federal Aviation Administration. (2018). §121.315 Cockpit check procedure. Electronic Code of Federal Regulations. https://www.ecfr.gov/cgi-bin/text-idx?SID=874ba1d017966f9bbaf576ba191ca5a8&mc=true&node=se14.3.121_1315&rgn=div8
Degani, A. (1992). On the typography of flight-deck documentation (NASA Contractor Report 177605). https://ti.arc.nasa.gov/m/profile/adegani/Flight-Deck_Documentation.pdf
Degani, A., Chappell, S. L., & Hayes, M. S. (1991). Who or what saved the day? A comparison of traditional and glass cockpits. In R. S. Jensen (Ed.), Proceeding of the Sixth International Symposium on Aviation Psychology Conference (pp. 227-234). The Ohio State University.
Aviation Safety Reporting System. (1987). Erroneous flap setting; checklist use (Special Request No. 1177/1182 [Database search]). Battelle.
Proctor, R. W., & Van Zandt, T. (2018). Reliability and human error in systems. In R. W. Proctor & T. Van Zandt, Human factors in simple and complex systems (3rd ed., pp. 53-80). CRC Press.
Krantz. J. H. (2001). Human machine systems. https://psychlab1.hanover.edu/Classes/HumanFactors/Animations/Day1/Day1.html
Meister, D. (1971). Human factors: Theory and practice. John Wiley & Sons, Inc..
Kantowitz, B. H., & Sorkin, R. D. (1983). Human factors: Understanding people-system relationships. Wiley.
Rust, R. T., Thompson, D. V., & Hamilton, R. W. (2006, February). Defeating feature fatigue. Harvard Business Review, 84(2), 98-107. https://hbr.org/2006/02/defeating-feature-fatigue
Thompson, D. V., Hamilton, R. W., & Rust, R. T. (2005). Feature fatigue: When product capabilities become too much of a good thing. Journal of Marketing Research, 42(4), 431-442. https://doi.org/10.1509/jmkr.2005.42.4.431
Kline, T. J. B., & Beitel, G. A. (1994). Assessment of push/pull door signs: A laboratory and field study. Human Factors, 36(4), 684-699. https://doi.org/10.1177/001872089403600409
Rogers, Y. (1989). Icons at the interface: Their usefulness. Interacting with Computers, 1(1), 105-117. https://doi.org/10.1016/0953-5438(89)90010-6
Lodding, K. N. (1983). Iconic interfacing. IEEE Computer Graphics and Applications, 3(2), 11-20. https://doi.org/10.1109/mcg.1983.262982
Wang, H. F., Hung, S. H., & Liao, C. C. (2007). A survey of icon taxonomy used in the interface design. Proceedings of the 14th European Conference on Cognitive Ergonomics, 203-206. https://doi.org/10.1145/1362550.1362591
Lidwell, W., Holden, K., & Butler, J. (2011). Universal principles of design: 125 ways to enhance usability, influence perception, increase appeal, make better design decisions, and teach through design (2nd ed.). Rockport Publishers.
Lidwell, W., Holden, K., & Butler, J. (2015). The pocket universal principles of design: 150 essential tools for architects, artists, designers, developers, engineers, inventors, and makers. Rockport Publishers.
Mortimer, R.G. (1993). The high mounted brake lamp: A cause without a theory. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 37(14), 955-959. https://doi.org/10.1177/154193129303701405
Mortimer, R. G. (1999). The high mounted brake lamp - The 4% solution (SAE Technical Paper 1999-01-0089). https://doi.org/10.4271/1999-01-0089doi:10.4271/1999-01-0089.
Kahane, C. J. (1987). The effectiveness of center high mounted stop lamps: A preliminary evaluation (DOT report HS-807-076). https://crashstats.nhtsa.dot.gov/Api/Public/ViewPublication/807076
Kahane, C. J. (1989). An evaluation of center high mounted stop lamps based on 1987 data (DOT report HS-807-442). https://crashstats.nhtsa.dot.gov/Api/Public/ViewPublication/807442
Theeuwes, J. (1991). Center high-mounted stop light: An evaluation (Report IZF-1991-C-3). TNO Institute for Perception.
National Highway Traffic Safety Administration. (1998). The long-term effectiveness of center high mounted stop lamps in passenger cars and light trucks (DOT report HS-808-696). https://one.nhtsa.gov/cars/problems/Equipment/CHMSL.html
Arora, H., Collard, D., Robbins, G., Welbourne, E., & White, J. (1994). Effectiveness of daytime running lights in Canada (Report TP 12298 (E)). Transport Canada.
Angiolillo, J. S., & Roberts, L. A. (1991). What makes a manual looks easy to use? Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 35(4), 222-224. https://doi.org/10.1177/154193129103500403
Song, S., & Schwarz, N. (2008). If it’s hard to read, it’s hard to do: Processing fluency affects effort prediction and motivation. Psychological Science, 19(10), 986-988. https://doi.org/10.1111/j.1467-9280.2008.02189.x
Mayer, C.E. (2002, May 26). Why won’t we read the manual? The Washington Post, page H01. https://www.washingtonpost.com/archive/business/2002/05/26/why-wont-we-read-the-manual/b7f08098-1d08-4d67-9e3e-8f3814f4d90a/
Human Error
Pollard, J., & Sussman, E. D. (1989). An examination of sudden acceleration (Report Number DOT-HS-807-367). U.S. Department of Transportation.
Casey, S. M., & Rogers, S. P. (1987). The case against coplanar pedals in automobiles. Human Factors, 29(1), 83-86. https://doi.org/10.1177/001872088702900109
Rogers, S. B., & Wierwille, W. W. (1988). The occurrence of accelerator and brake pedal actuation errors during simulated driving. Human Factors, 30(1), 71-81. https://doi.org/10.1177/001872088803000107
Vernoy, M. W. (1989). Pedal error and misperceived centerline in eight different automobiles. Human Factors, 31(4), 369-375. https://doi.org/10.1177/001872088903100401
Kane, S., Liberman, E., DiViesti, T., Click, F., & MacDonald, M. (2010). Update report: Toyota sudden unintended acceleration. Safety Research & Strategies, Inc. https://www.safetyresearch.net/Library/Toyota_SUA_Update_20101025.pdf
National Highway Traffic Safety Administration. (2011). Technical assessment of Toyota electronic throttle control (ETC) systems. U.S. Department of Transportation. https://www.nhtsa.gov/staticfiles/nvs/pdf/NHTSA-UA_report.pdf
Sanders, M. S., & McCormick, E. J. (1993). Human factors in engineering and design (7th ed.) McGraw-Hill.
Danaher, J.W. (1980). Human error in ATC system operations. Human Factors, 22(5), 535-545. https://doi.org/10.1177/001872088002200503
Boeing (1996). Statistical summary of commercial jet aircraft accidents, worldwide operations, 1959-1995. Airplane Safety Engineering (B-210B), Boeing Commercial Airplane Group.
Reason, J. (1990a). The contribution of latent human failures to the breakdown of complex systems. Philosophical Transactions of the Royal Society of London: B, Biological Sciences, 327(1241), 475-484. https://doi.org/10.1098/rstb.1990.0090
Reason, J. (1990b). Human error. Cambridge University Press.
Järvinen, J., & Karwowski, W. (1993). A questionnaire study of accidents in advanced manufacturing systems. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 37(14), 1004-1008. https://doi.org/10.1177/154193129303701415
Rasmussen, J., Duncan, K., & Leplat, J. (1987). New technologies and error. John Wiley & Sons.
Woods, D., Johannesen, L. J., Cook, R. I., & Sarter, N. B. (1994). Behind human error: Cognitive systems, computers, and hindsight (Report CSERIAC SOAR 94-01). https://apps.dtic.mil/dtic/tr/fulltext/u2/a492127.pdf
Woods, D., Dekker, S., Cook, R., Johannesen, L., & Sarter, N. (2010). Behind human error (2nd ed.). Ashgate Publishing Limited.
Senders, J. W., & Moray, N. P. (1991). Human error: Cause, prediction, and reduction. Lawrence Erlbaum Associates.
Swain, A. D., & Guttmann, H. E. (1983). Handbook of human reliability analysis with emphasis on nuclear power plant applications: Final report (Report NUREG/CR-1278F). https://www.nrc.gov/docs/ML0712/ML071210299.pdf
Meister, D. (1971). Human factors: Theory and practice. John Wiley & Sons, Inc.
Norman, D. A. (April, 1980). Post-Freudian slips. Psychology Today, 13 (4), 42-50.
Chapanis, A. (1951). Theory and method for analyzing errors in man-machine systems. Annals of the New York Academy of Science, 51(7), 1179-1203. https://doi.org/10.1111/j.1749-6632.1951.tb27345.x
Swain, A.D., & Guttman, H.E. (1980). Handbook of human reliability analysis with emphasis on nuclear power plant applications (Draft report for interim use and comment, Technical Report NUREG/CR-1278). U.S. Nuclear Regulatory Commission.
Swain, A.D. (1963). A method for performing human factors reliability analysis (Monograph 685). Sandia Corporation.
Failure Analysis Associates, Inc. (1995). Injuries with example common items in 1989.
Shappell, S. A., & Wiegmann, D. A. (2000). The human factors analysis and classification system (HFACS) (Report Number DOT/FAA/AM-00/7). https://www.faa.gov/about/initiatives/maintenance_hf/library/documents/media/human_factors_maintenance/00_07.pdf
Wiegmann, D. A., & Shappell, S. A. (2003). A human error approach to aviation accident analysis: The human factors analysis and classification system. Ashgate Publishing, Ltd.
Shappell, S., Detwiler, C., Holcomb, K., Hackworth, C., Boquet, A., & Wiegmann, D. A. (2007). Human error and commercial aviation accidents: An analysis using the Human Factors Analysis and Classification System. Human Factors, 49(2), 227-242. https://doi.org/10.1518/001872007X312469
Gabinete de Prevenção e Investigação de Acidentes com Aeronaves. (2004). Accident investigation final report: All engines-out landing due to fuel exhaustion, Air Transat, Airbus A330-243 marks C-GITS, Lajes, Azores, Portugal, 24 August 2001 (Report 22/ACCID/GPIAA/2001). http://www.gpiaa.gov.pt/wwwbase/wwwinclude/ficheiro.aspx?tipo=0&id=9627&ambiente=WebSiteMenu
Nuclear Power Plant Incidents
Rogovin, M. (1980). Three Mile Island: A report to the Commissioners and to the public. U.S. Nuclear Regulatory Commission. https://www.hsdl.org/?view&did=778476
U.S. President’s Commission on the accident at Three Mile Island. (1979). Report of the President’s Commission on the Accident at Three Mile Island: The need for change: The legacy of Three Mile Island. Government Printing Office. https://www.hsdl.org/?view&did=769775
Sheridan, T. B. (1981). Understanding human error and aiding human diagnostic behaviour in nuclear power plants. In J. Rasmussen & W. B. Rouse (Eds.), Human detection and diagnosis of system failures (pp. 19-35). Plenum Press. https://doi.org/10.1007/978-1-4615-9230-3_3
Reason, J. (1987). The Chernobyl errors. Bulletin of the British Psychological Society, 40(1), 201-206.
Smith, J. T., & Beresford, N. A. (2005). Chernobyl--Catastrophe and consequences. Springer-Praxis.
Gorbachev, M. (2006). Turning point at Chernobyl. Project Syndicate. https://www.project-syndicate.org/commentary/turning-point-at-chernobyl
International Nuclear Safety Advisory Group, International Atomic Energy Agency (INSAG-1). (1986). Summary report on the post-accident review meeting on the Chernobyl accident (Safety Series Number 75-INSAG-1). International Atomic Energy Agency.
International Nuclear Safety Advisory Group, International Atomic Energy Agency (INSAG-7). (1992). The Chernobyl accident: Updating of INSAG-1 (Safety Series Number 75-INSAG-7). https://www-pub.iaea.org/MTCD/publications/PDF/Pub913e_web.pdf
Monipov, V. M. (1992). Chernobyl operators: Criminals or victims? Applied Ergonomics, 23(5), 337-342. https://doi.org/10.1016/0003-6870(92)90295-7
International Atomic Energy Agency. (1988). Nuclear safety review for 1987. International Atomic Energy Agency.
Meshkati, N. (1996, May 22-24). A major cause of the Chernobyl accident: The vital role of human and organizational factors in the safety of nuclear power plants [Brief Invited Position Paper]. From Chernobyl to Nuclear Safety in Eastern Europe and Newly Independent States: The Search for a New Partnership, Paris. https://viterbi-web.usc.edu/~meshkati/NRDC.html
Interpersonal, Team, & Group Dynamics
Galton, F. (1907). Vox populi. Nature, 75(1949), 450-451. https://doi.org/10.1038/075450a0
Janis, I. L. (1972). Victims of groupthink: A psychological study of foreign-policy decisions and fiascoes. Houghton Mifflin.
Janis, I. L. (1982). Groupthink: Psychological studies of policy decisions and fiascos (2nd ed.). Houghton Mifflin.
Janis, I. L., & Mann, L. (1977). Decision making: A psychological analysis of conflict, choice, and commitment. The Free Press.
Presidential Commission on the Space Shuttle Challenger Accident. (1986). Report to the President by the Presidential Commission on the Space Shuttle Challenger Accident. Retrieved from https://spaceflight.nasa.gov/outreach/SignificantIncidents/assets/rogers_commission_report.pdf
Moorhead, G., Ference, R., & Neck, C. P. (1991). Group decision making fiascos continue: Space shuttle Challenger and a revised groupthink framework. Human Relations, 44(6), 539-550. https://doi.org/10.1177/001872679104400601
Esser, J. K., & Lindoerfer, J. S. (1989). Groupthink and the space shuttle Challenger accident: Toward a quantitative case analysis. Journal of Behavioral Decision Making, 2(3), 167-177. https://doi.org/10.1002/bdm.3960020304
Schafer, M., & Crichlow, S. (1996). Antecedents of groupthink. Journal of Conflict Resolution, 40(3), 415-435. https://doi.org/10.1177/0022002796040003002
Hirokawa, R. Y., Gouran, D. S., & Martz, A. E. (1988). Understanding the sources of faulty group decision-making: A lesson from the Challenger disaster. Small Group Behavior, 19(4), 411-433. https://doi.org/10.1177/104649648801900401
Tufte, E. R. (1997). Visual explanations: Images and quantities, evidence and narrative. Graphics Press.
Vaughn, D. (1990). Autonomy, interdependence, and social control: NASA and the space shuttle Challenger. Administrative Science Quarterly, 35(2), 225-257. https://doi.org/10.2307/2393390
Vaughn, D. (1996). The Challenger launch decision: Risky technology, culture and deviance at NASA. University of Chicago Press.
Columbia Accident Investigation Board. (2003). CAIB Report Volume I. https://s3.amazonaws.com/akamai.netstorage/anon.nasa-global/CAIB/CAIB_lowres_full.pdf
Dimitroff, R. D., Schmidt, L. A., & Bond, T. D. (2005). Organizational behavior and disaster: A study of conflict at NASA. Project Management Journal, 36(2), 28-38. https://doi.org/10.1177/875697280503600204
Meshkati, N. (1991). Human factors in large-scale technological systems’ accidents: Three Mile Island, Bhopal, Chernobyl. Industrial Crisis Quarterly, 5(2), 133-154. https://doi.org/10.1177/108602669100500203
Bailey, R. W. (1982). Human performance engineering: A guide for system designers. Prentice Hall.
Bailey, R. W. (1989). Human performance engineering: Using human factors/ergonomics to achieve computer system usability (2nd ed.). Prentice Hall.
Kleiner, B. M. (2006). Macroergonomics: Analysis and design of work systems. Applied Ergonomics, 37(1), 81-89. https://doi.org/10.1016/j.apergo.2005.07.006
National Transportation Safety Board. (1979). Aircraft Accident Report (Report Number NTSB-AAR-79-7). https://www.ntsb.gov/investigations/AccidentReports/Reports/AAR7907.pdf
Cooper, G. E., White, M. D., & Lauber, J. K. (1980). Resource management on the flight deck: Proceedings of a NASA/industry workshop (NASA CP-2120). NASA Ames Research Center. https://ntrs.nasa.gov/archive/nasa/casi.ntrs.nasa.gov/19800013796.pdf
Helmreich, R. L., Merritt, A. C., & Wilhelm, J. A. (1999). The evolution of Crew Resource Management training in commercial aviation. International Journal of Aviation Psychology, 9(1), 19-32. https://doi.org/10.1016/j.apergo.2005.07.006
Kanki, B. G., Anca, J., & Chidester, T. R. (Eds.) (2019). Crew resource management (3rd ed.). Academic Press.
Diehl, A. E. (2013). Air safety investigators: Using science to save lives--One crash at a time. Xlibris LLC.
Brafman, O, & Brafman, R. (2008). Sway: The irresistible pull of irrational behavior. Doubleday.
Flight Safety Foundation. (2020, January 1). Aviation Safety Network releases 2019 airliner accident statistics. Aviation Safety Network. https://news.aviation-safety.net/2020/01/01/aviation-safety-network-releases-2019-airliner-accident-statistics/
McKinney, E. H., Barker, J. R., Davis, K. J., & Smith, D. (2005). How swift starting action teams get off the ground: What United Flight 232 and airline flight crews can tell us about team communication. Management Communication Quarterly, 19(2), 198-237. https://doi.org/10.1177%2F0893318905278539
Accidents, Safety, & Risk
Heinrich, H. W. (1931). Industrial accident prevention: A scientific approach. McGraw-Hill.
Alberta Centre for Injury Control & Research (ACICR). (2006). ACICR Annual Report 2006/2007: Creating a caring and safe Alberta. Edmonton, AB: ACICR.
Perrow, C. (1999). Normal accidents. Princeton University Press.
Davis, R. M., & Pless, B. (2001). BMJ bans “accidents.” British Medical Journal, 322(7298), 1320-1321. https://doi.org/10.1136/bmj.322.7298.1320
World Health Organization. (2023). ICD-11: International classification of diseases 11th revision. https://icd.who.int/en
Wogalter, M. S. (1994). Factors influencing the effectiveness of warnings. In H. Zwaga (Ed.), Proceedings of Public Graphics (pp. 5.1-5.21). Utrecht University.
National Highway Traffic Safety Administration. (2010). National survey of drinking and driving attitudes and behaviors: 2008 (DOT HS 811 342). U.S. Department of Transportation. http://nhtsa.gov/staticfiles/nti/pdf/811342.pdf
Zeitlin, L. R. (1994). Failure to follow safety instructions: Faulty communication or risky decisions? Human Factors, 36(1), 172-181. https://doi.org/10.1177/001872089403600111
Zuckerman, M. (1994). Behavioral expressions and biosocial bases of sensations seeking. Cambridge University Press.
Sanders, M. M., & McCormick, E. J. (1993). Human factors in engineering & design (7th ed.). McGraw-Hill.
Klein, G. (1998). Sources of power: How people make decisions. MIT Press.
Klein, G. (2007, September). Performing a project premortem. Harvard Business Review, 85(9), 18-19. https://hbr.org/2007/09/performing-a-project-premortem
Oettingen, G. (1999). Free fantasies about the future and the emergence of developmental goals. In J. Brandstädter & R. M. Lerner (Eds.). Action & self-development (pp. 315-342). Sage.
Mitchell, D. J., Russo, J. E., & Pennington, N. (1989). Back to the future: Temporal perspective in the explanation of events. Journal of Behavioral Decision Making, 2(1), 25-38. https://doi.org/10.1002/bdm.3960020103
Veinott, E. S., Klein, G., & Wiggins, S. (2010). Evaluating the effectiveness of the premortem technique on plan confidence. Proceedings of the 7th International Conference on Information Systems for Crisis Response and Management (ISCRAM). http://idl.iscram.org/files/veinott/2010/1049_Veinott_etal2010.pdf
Wang, G., Wang, Y., & Gai, X. (2021). A meta-analysis of the effects of mental contrasting with implementation intentions on goal attainment. Frontiers in Psychology, 12, https://doi.org/10.3389/fpsyg.2021.565202
Peltzman, S. (1975). The effects of automobile safety regulation. Journal of Political Economy, 83(4), 677-725. https://doi.org/10.1086/260352
Organisation for Economic Co-Operation and Development. (1990). Behavioural adaptations to changes in the road transport system. OECD.
Wilde, G. J. S. (1994). Target risk: Dealing with the danger of death, disease and damage in everyday decisions. PDE Publications.
Wilde, G. J. S. (2001). Target risk 2: A new psychology of safety and health: What works? What doesn’t? And why... (2nd revised ed.). PDE Publications.
Wilde, G. J. S. (2014). Target risk 3: Risk homeostasis in everyday life. PDE Publications. http://riskhomeostasis.org/
Adams, J. (March 4, 1999). Cars, cholera, and cows: The management of risk and uncertainty. Policy Analysis, no. 335. https://www.cato.org/sites/cato.org/files/pubs/pdf/pa335.pdf
Adams, J. (2001). Risk. Routledge.
Aschenbrenner, K. M., Biehl, B., & Wurm, G. W. (1992). Mehr Verkehrssicherheit durch bessere Technik? Felduntersuchungen zur Risikokompensation am Beispiel des Antiblockiersystems (ABS). Forshungsbericht Nr 246. Bericht zum FP 8323 der Bundesanstalt für Straßenwesen.
Aschenbrenner, K.M., & Biehl, B. (1994). Improved safety through improved technical measures? Empirical studies regarding risk compensation processes in relation to anti-lock braking systems. In R. M. Trimpop & G. J. S. Wilde (Eds.), Challenges to accident prevention: The issue of risk compensation behaviour (pp. 81-89). Styx Publications.
Robertson, L. S., & Pless, B. (2002). For and against: Does risk homeostasis theory have implications for road safety? British Medical Journal, 324(7346), 1149-1152. https://doi.org/10.1136/bmj.324.7346.1149
Evans, L. (1999). Antilock brakes systems and risk of different types of crashes in traffic. Crash Prevention and Injury Control, 1(1), 5-23. https://doi.org/10.1080/10286589908915737
Braess, D. (1968). Über ein Paradoxon aus der Verkehrsplanung [On a paradox of traffic planning]. Unternehmensforschung, 12(1), 258-268. https://doi.org/10.1007/bf01918335
Vanderbilt, T. (2008). Traffic: Why we drive the way we do (and what it says about us). Knopf.
Retting, R. A., Persaud, B. N., Garder, P. E., & Lord, D. (2001). Crash and injury reduction following installation of roundabouts in the United States. American Journal of Public Health, 91(4), 628-631. https://doi.org/10.2105/ajph.91.4.628
Shared Space. (2005). Shared space: Room for everyone; A new vision for public spaces. Fryslân Province.
Anderson, A. M., & O’Hare, M. Bizarre tales from New Scientist. (1998). Reed Business Information Ltd.
Dorigo Jones, B. (2007). Remove child before folding: The 101 stupidest, silliest, and wackiest warning labels ever. Grand Central Publishing.
Physical Ergonomics & Human-Computer Interaction
Kingma, B., & van Marken Lichtenbelt, W. (2015). Energy consumption in buildings and female thermal demand. Nature Climate Change, 5(12), 1054-1056. https://doi.org/10.1038/nclimate2741
Mace, R. (1985). Universal design: Barrier free environments for everyone. Designers West, 33(1), 147-152.
Taylor, D. M. (2018). Americans With Disabilities: 2014 (Report Number P70-152). U.S. Census Bureau, U.S. Department of Commerce. https://www.census.gov/content/dam/Census/library/publications/2018/demo/p70-152.pdf
Statistics Canada. (2018). Canadian Survey on Disability. https://www150.statcan.gc.ca/n1/daily-quotidien/181128/dq181128a-eng.htm
Story, M. F., Mueller, J. L., & Mace, R. L. (1998). The universal design file: Designing for people of all ages and abilities. The Center for Universal Design. https://projects.ncsu.edu/design/cud/pubs_p/pudfiletoc.htm
US Department of Commerce. (1971). Body measurements for the sizing of women’s patterns and apparel (NBS Voluntary Product Standard PS 42-70). U.S. Department of Commerce, National Bureau of Standards.
Johnson, D. (1996). How a house works (Canadian ed.). Reader’s Digest Association.
Daniels, G. S., & Churchill, E. (1952). The “average man”? (Technical Note WCRD TN 53-7). Wright Air Force Development Center.
Chapanis, A. (1996). Human factors in systems engineering. John Wiley & Sons.
Vicente, K. J., & Rasmussen, J. (1992). Ecological interface design: Theoretical foundations. IEEE Transactions on Systems, Man, and Cybernetics, 22(4), 589-606. https://doi.org/10.1109/21.156574
Krug, S. (2006). Don’t make me think! A common sense approach to web usability (2nd ed.). New Riders Publishing.
Krug, S. (2014). Don’t make me think, revisited: A common sense approach to web usability (3rd ed.). New Riders Publishing.
Rasmussen, J. (1983). Skills, rules, knowledge; signals, signs, and symbols, and other distinctions in human performance models. IEEE Transactions on Systems, Man and Cybernetics, 13(3), 257-266. https://doi.org/10.1109/tsmc.1983.6313160
Rasmussen, J. (1986). Information processing and human-machine interaction: An approach to cognitive engineering. North-Holland.
Vicente, K. J. (1997). Interface design: Is it always a good idea to design an interface to match the operator’s mental model? Ergonomics Australia On-Line, 22(2).
Davies, S. P. (1993). Externalising information during coding activities: Effects of expertise, environment and task. In C. R. Cook, J. C. Scholtz, & J. C. Spohrer (Eds.), Empirical studies of programmers: Fifth workshop (pp.42-61). Ablex.
Grudin, J. (1989). The computer reaches out: The historical continuity of interface design (Daimi Report PB-299). Aarhus University. https://doi.org/10.7146/dpb.v18i299.6693
Garfinkel, S. (2005, November 8). History’s worst software bugs. Wired. https://www.wired.com/2005/11/historys-worst-software-bugs/
Rice, D. (2007). Geekonomics: The real cost of insecure software. Addison-Wesley.
Burke, D. (1995). All circuits are busy now: The 1990 AT&T long distance network collapse. http://users.csc.calpoly.edu/~jdalbey/SWE/Papers/att_collapse.html
National Institute of Standards and Technology. (2002). The economic impacts of inadequate infrastructure for software testing. https://www.nist.gov/system/files/documents/director/planning/report02-3.pdf
Hayes, I. S., & Ulrich, W. M. (1997). The year 2000 software crisis: The continuing challenge. Prentice Hall.
Jones, C. (1997). The global economic impact of the year 2000 software problem. Software Productivity Research, Inc.
Bourne, K.C. (1997). Year 2000 solutions for dummies. IDG Books Worldwide, Inc.
Health Care Systems & Emotional Design
Moray, N. (1994). Error reduction as a systems problem. In M. Bogner (Ed.), Human error in medicine (pp. 67-91). Lawrence Erlbaum Associates. https://doi.org/10.1201/9780203751725-5
Howe, J. E., & Wogalter, M. S. (1994). The understandability of legal documents: Are they adequate? Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 38(8), 438-442. https://doi.org/10.1177/154193129403800802
van Dyck, C., Frese, M., Baer, M., & Sonnentag, S. (2005). Organizational error management culture and its impact on performance: A two-study replication. Journal of Applied Psychology, 90(6), 1228-1240. https://doi.org/10.1037/0021-9010.90.6.1228
Casey, S. (1998). Set phasers on stun and other true tales of design, technology, and human error (2nd ed.). Aegean.
Leveson, N., & Turner, C. S. (1993). An investigation of the Therac-25 accidents. IEEE Computer, 26(7), 18-41. https://doi.org/10.1109/mc.1993.274940
Casey, S. (2006). The atomic chef: And other true tales of design, technology, and human error. Aegean.
Kohn, L. T., Corrigan, J. M., Donaldson, M. S. (Eds.). (2000). To err is human. Building a safer health system. National Academy Press. https://www.ncbi.nlm.nih.gov/books/NBK225182/pdf/Bookshelf_NBK225182.pdf
Brennan, T. A., Leape, L. L., Laird, N. M., Hebert, L., Localio, A. R., Lawthers, A. G., Newhouse, J. P., Weiler, P. C., & Hiatt, H. H. (1991) Incidence of adverse events and negligence in hospitalized patients: Results of the Harvard Medical Practice Study I. New England Journal of Medicine, 324(6), 370-376. https://doi.org/10.1056/nejm199102073240604
Leape, L. L., Brennan, T. A., Laird, N. M., Lawthers, A. G., Localio, A. R., Barnes, B. A., Hebert, L., Newhouse, J. P., Weiler, P. C., & Hiatt, H. H. (1991). The nature of adverse events in hospitalized patients: Results from the Harvard Medical Practice Study II. New England Journal of Medicine, 324(6), 377-384. https://doi.org/10.1056/nejm199102073240605
Thomas, E. J., Studdert, D. M., Newhouse, J. P., Zbar, B. I., Howard, K. M., Williams, E. J., & Brennan, T. A. (1999). Costs of medical injuries in Utah and Colorado. Inquiry, 36(3), 255-264.
Jewell, K., & McGiffert, L. (2009). To err is human--To delay is deadly. Consumers Union. https://advocacy.consumerreports.org/wp-content/uploads/2013/05/safepatientproject.org-ToDelayIsDeadly.pdf
James, J. T. (2013). A new, evidence-based estimate of patient harms associated with hospital care. Journal of Patient Safety, 9(3), 122-128. https://doi.org/10.1097/pts.0b013e3182948a69
Panagioti, M., Khan, K., Keers, R. N., Abuzour, A., Phipps, D., Kontopantelis, E., Bower, P., Campbell, S., Haneef, R., Avery, A. J., & Ashcroft, D. M. (2019). Prevalence, severity, and nature of preventable patient harm across medical care settings: Systematic review and meta-analysis. BMJ, 366, Article L4185. http://doi.org/10.1136/bmj.l4185
Bailey, D. G., Spence, J. D., Edgar, B., Bayliff, C. D., & Arnold, J. M. (1989). Ethanol enhances the hemodynamic effects of felodipine. Clinical and Investigative Medicine, 12(6), 357-362.
Foster, C. A., Church, K. S., Poddar, M., Van Uum, S. H., & Spaic, T. (2017). Licorice-induced hypertension: A case of pseudohyperaldosteronism due to jelly bean ingestion. Postgraduate Medicine, 129(3), 329-331. https://doi.org/10.1080/00325481.2017.1291062
Brunetti, L., Santell, J. P., & Hicks, R. W. (2007). The impact of abbreviations on patient safety. The Joint Commission Journal on Quality and Patient Safety, 33(9), 576-583. https://doi.org/10.1016/s1553-7250(07)33062-6
Thaler, R. H., & Sunstein, C. R. (2008). Nudge: Improving decisions about health, wealth, and happiness. Yale University Press.
Leape, L. L. (1994). Error in medicine. Journal of the Americal Medical Association, 272(23), 1851-1857. https://doi.org/10.1001/jama.272.23.1851
Lesar, T. S., Briceland, L. L., Delcoure, K., Parmalee, J. C., Masta-Gornic, V., & Pohl, H. (1990). Medication prescribing errors in a teaching hospital. Journal of the American Medical Association, 263(17), 2329-2334. https://doi.org/10.1001/jama.1990.03440170051035
McDonald, C. J., Weiner, M., & Hui, S. L. (2000). Deaths due to medical errors are exaggerated in Institute of Medicine Report. Journal of the American Medical Association, 284(1), 93-95. https://doi.org/10.1001/jama.284.1.93
Brennan, T.A. (2000). The Institute of Medicine report on medical errors -- could it do harm? New England Journal of Medicine, 342(15), 1123-1125. https://doi.org/10.1056/nejm200004133421510
Loepelmann, K.A., & Hamilton, P.G. (2001). The Medical Error Description Project: Pilot survey [Paper presentation]. Joseph R. Royce Research Conference, Edmonton, Alberta.
Baker, G. R., Norton, P. G., Flintoft, V., Blais, R., Brown, A., Cox, J., Etchells, E., Ghali, W. A., Hébert, P., Majumdar, S. R., O’Beirne, M. Palacios-Derflingher, L., Reid, R. J., Sheps, S. & Tamblyn, R. (2004). The Canadian Adverse Events Study: The incidence of adverse events among hospital patients in Canada. Canadian Medical Association Journal, 170(11), 1678-1686. https://doi.org/10.1503/cmaj.1040498
Canadian Institute for Health Information. (2022). Patient harm in Canadian hospitals? It does happen. https://www.cihi.ca/en/patient-harm-in-canadian-hospitals-it-does-happen
Milligan, C., Allin, S., Farr, M., Farmanova, E., Peckham, A., Byrd, J., Misfeldt, R., Baker, G. R., & Marchildon, G. (2021). Mandatory reporting legislation in Canada: Improving systems for patient safety? Health Economics, Policy and Law, 16(3), 355-370. https://doi.org/10.1017/S1744133121000050
Bogner, M. S. (1999, January). Poison to the touch: Response. Ergonomics in Design, 7(1), 5-7, 35. https://doi.org/10.1177/106480469900700102
Teplitsky, B. (1992). Avoiding the hazards of look-alike drug names. Nursing, 22(1), 60-61. https://doi.org/10.1097/00152193-199201000-00017
Leape, L. L. (2004, July). Human factors meets health care: The ultimate challenge. Ergonomics in Design, 12(3), 6-12. https://doi.org/10.1177/106480460401200303
Ho, B., & Liu, E. (2011). Does sorry work? The impact of apology laws on medical malpractice. Journal of Risk and Uncertainty, 43(2), 141-167. https://doi.org/10.1007/s11166-011-9126-0
Landauer, T. K. (1987). Relations between cognitive psychology and computer system design. In J. M. Carroll (Ed), Interfacing thought (pp. 1-25). MIT Press.
Parasuraman, R., & Rizzo, M. (Eds.) (2007). Neuroergonomics: The brain at work. Oxford University Press.
Norman, D. A. (2023). Design for a better world: Meaningful, sustainable, humanity centered. The MIT Press.
Chartered Institute of Ergonomics & Human Factors. (2021). Climate ergonomics: embedding sustainability into everyday business. https://ergonomics.org.uk/asset/9934B568-EE39-4F0B-8A2A444B9E8A3C2F/