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What is Quality?
Yonatan
Reshef
School of Business
University of Alberta
A.
Identify the quality attributes of the following:
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1. A university course 2.
A car
3. A trans-Atlantic flight
4. A visit to a fine-dining restaurant
5. Grocery shopping
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B. Rank order these attributes according to their importance
C. Reduce these attributes to general dimensions of quality
D.
Define quality
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