Yonatan
Reshef
School of Business
University of Alberta
Edmonton, Alberta
| UNDERSTANDING AND IDENTIFYING SOURCES OF VARIATIONS IN PRODUCT QUALITY, AND DESIGNING PROCESSES TO REDUCE IT |
| A PHILOSOPHY AND A SET OF PRINCIPLES AN ORGANIZATION USES TO CONTINUOUSLY IMPROVE ITS CAPACITY TO MEET CURRENT AND FUTURE CUSTOMER NEEDS |
| AN ONGOING PROCESS MANAGERS USE TO ENABLE EVERYONE IN THE ORGANIZATION TO CONTINUOUSLY IMPROVE THEIR ABILITIES TO MEET AND EXCEED INTERNAL AND EXTERNAL CUSTOMER EXPECTATIONS |