Yonatan Reshef
School of Business
University of Alberta

DEFINE THE PROCESS

ESTABLISH OWNERSHIP

ESTABLISH CUSTOMER REQUIREMENTS

WHAT DO YOU EXPECT THE PROCESS TO PRODUCE?

ESTABLISH BOUNDARIES/FIRST AND LAST STEPS OF THE PROCESS; ADD OUTPUT TO LAST STEP - 5 MINUTES

LIST ALL THE TASKS/ACTIVITIES THAT THE GROUP MEMBERS DO TO ACCOMPLISH THE PROCESS - 15 MINUTES

DIVIDE THE ABOVE LIST TO TASKS THAT EVERYONE ALWAYS DOES AND TASKS THAT OCCUR SOMETIMES (INCLUDING REVISIONS AND INSPECTIONS) - 15 MINUTES

MAP THE PRIMARY PROCESS - 5 MINUTES

- steps that absolutely must occur by the process owner[s]

- Ask: Is this step necessary to produce the output?

REVIEW - 10 MINUTES

MAP ALTERNATIVE PATHS - 15 MINUTES

Getting to work | Picking up a DVD | Grocery Shopping

- allow flexibility by adding decision diamonds

- a decision diamond must ask a question: why certain steps occur only sometimes?

MAP INSPECTION POINTS - 15 MINUTES

- inspection points serve to find errors before they reach they customer

- inspection points pose a "pass/fail" question

- a "fail" answer reverses the flow

- inspection points represent standards

REVIEW - 10 MINUTES

MEASURE AND ASSESS THE PROCESS (Do & Check)

IMPROVE THE PROCESS (Act)

- eliminate or minimize nonvalue-adding steps

- develop and apply standards

- move inspection points forward

- eliminate the need for inspection points altogether

- chart and evaluate inputs and suppliers