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PLAN |
Define
the project. What is the quality issue you address? Identify the
work process(es) that should be improved, always beginning with the
identification of customers and their needs
Describe
the process. Describe
the steps involved in performing work - Who does what and why?
Measure
the process capability. Measure the ability of a process to
produce a defect-free product or service during the normal operation of
production or service environment: The average performance of the process
being examined when all inputs are functioning normally. It is important to
establish a baseline as a starting point to measure the changes achieved
with any process improvement.Identify
the causes of defects, delays, and rework, including poor equipment,
inappropriate or unclear instructions, inadequate standard operating
procedures, poor direction and communication, or inadequately trained
workers and managers. Remember, employees are often locked
into a system created by management (red bead
experiment), which produces
errors and defects.
Identify
points of leverage. Identify
the places in the process that most frequently create defects, delays, and
rework
Develop an
improvement plan. Select
solutions and plan their implementation.
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