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Quality
Passages
 Top management becomes aware of quality and takes some tentative steps
Top
management realizes the need for a firm commitment and investment of manpower
and time, which in turn builds both a constituency and a feeling of
urgency
Deployment - Tangible & intangible factors
A large number
of employees are trained in the quality tools and concepts
Employees have mastered the tools and are applying them to a high order of
projects and activities
The
tools, processes, and quality language are integrated into day-to-day work
operations
The
last phase is characterized by a) continual improvement where higher
standards are established, systems are perfected, and the organization is
alert to changing customer requirements;
and b) employees have internalized the new way of doing business and are less likely to go back to
the old system in the face of a new political/economic
circumstances (this point is not from
Schmidt & Finnigan) |