WHAT IS THE ISSUE/WHY IS IT A PROBLEM?

- Instructor never starts class on time

- Students are being petty

- Students behave like customers

THE KEY QUESTIONS THAT EMERGE FROM THE PROBLEM ARE:

- What is the context?

- What happened?

- Why did it happen?

- How can we avoid it in the future?

- Why do I care?

ACTIVELY SEEK INFORMATION MOST RELEVANT TO THE QUESTIONS

- Identify relevant sources of information

SOME IMPORTANT ASSUMPTIONS I AM USING IN MY THINKING ARE (PARADIGM):

- Students like to whine

- Students are mean

- Students are honest and fair

- Instructor is very busy

- Instructor must treat students with respect

- It is not about how material is delivered (the issue is punctuality and nothing more)

IF WE SOLVE/FAIL TO SOLVE THIS PROBLEM, SOME IMPORTANT IMPLICATIONS ARE (WHEN I HAVE TO CHOOSE BETWEEN DO/DON'T OPTIONS, I OFTEN ASK MYSELF, WHICH ERROR DO I PREFER TO MAKE?):

- I am likely to upset the students

- I am likely to upset the instructor

- I will develop a name as someone who ...

THE MOST IMPORTANT CONCEPTS, THEORIES, OR IDEAS I NEED TO USE IN MY THINKING ARE …

- Fairness

- Respect

- Quality

- Immature/Whining babies

- Waste of my time

MY POINT(S) OF VIEW IS/ARE AS FOLLOWS (MY BIASES ARE):

- Students are valuable customers

- Students will go away in 13 weeks (or less)

- I don't want to fight with the instructor

- The instructor is not behaving in a professional manner

AFTER GOING THROUGH THE ABOVE, THE BEST SOLUTION TO THE PROBLEM IS:

- Do nothing

- Reprimand the instructor

- Scold the students

- Talk with everyone and reach an acceptable solution

UNDERSTAND MY ACTIONS

- What are they?

- How did I reach them?

- Are there alternatives?

- Do they flow from the data?

- Am I being political, fair, practical, opportunistic?